Effective Date: June 24, 2025

Welcome to [LAKANTO EGYPT], an e-commerce platform specializing in premium chocolate products in Egypt. By using our website, you agree to the following terms and conditions.

1. General
1.1 This website is owned and operated by [SARAYA EGYPT], registered in Egypt.
1.2 By accessing or using this website, you agree to be legally bound by these Terms and Conditions.
1.3 If you do not agree with any part of these Terms, please do not use the website.

2. Products
2.1 All products displayed on the website are subject to availability.
2.2 We reserve the right to modify or discontinue any product at any time without prior notice.
2.3 Product images are for illustrative purposes. Actual products may vary slightly.

3. Orders and Payment
3.1 Orders are placed by adding products to the cart and completing the checkout process.
3.2 We accept online payment via credit/debit cards, electronic wallets, or cash on delivery (COD).
3.3 All prices are in Egyptian Pounds (EGP) and inclusive of VAT unless stated otherwise.

4. Shipping and Delivery
4.1 We deliver across Egypt via trusted courier partners.
4.2 Delivery timelines range from 1 to 5 business days depending on location. Greater Cairo
4.3 Delays due to force majeure (e.g., weather, strikes) are not our responsibility.
4.4 Shipping fees are calculated at checkout unless a free shipping offer applies.

5. Returns and Refunds
5.1 Due to the perishable nature of chocolate, returns are only accepted for damaged or incorrect products.
5.2 To request a return or refund, contact us within 24 hours of delivery with photo proof.
5.3 If approved, refunds will be processed to your original payment method or replaced at no cost.

6. User Accounts
6.1 You may create an account to access additional features, such as order tracking and wishlist.
6.2 You are responsible for maintaining the confidentiality of your login credentials.
6.3 We reserve the right to suspend or delete accounts for misuse or violation of our policies.

7. Privacy Policy
7.1 Your personal data is collected, stored, and used in accordance with our [Privacy Policy Link].
7.2 We do not sell or share your data with third parties without your consent.

8. Intellectual Property
8.1 All content on the website, including images, text, and logos, is the intellectual property of SARAYA EGYPT.
8.2 Unauthorized use or reproduction is strictly prohibited.

9. Liability
9.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.
9.2 Our liability is limited to the purchase price of the product in question.

10. Governing Law
10.1 These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.
10.2 Any disputes shall be resolved by Egyptian courts.

11. Contact Us
For any questions or concerns, feel free to contact us at our email address.
Email: info@saraya.me
Address: New Cairo – Egypt